Privacy Policy

Privacy Policy.

The Go Holding Group Limited trading as GoWash (we) are committed to protecting your person-al data and respecting your privacy.

INTRODUCTION

This policy (together with our end-user licence agreement as set out at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ and https://play.google.com/about/play-terms/index.html (EULA) and any additional terms of use incorporated by reference into the EULA, together our Terms of Use) applies to your use of:

This policy is provided in a layered format so you can click through to the specific areas set out below.

  1. IMPORTANT INFORMATION AND WHO WE ARE
  2. THE DATA WE COLLECT ABOUT YOU
  3. HOW IS YOUR PERSONAL DATA COLLECTED?
  4. HOW WE USE YOUR PERSONAL DATA
  5. DISCLOSURES OF YOUR PERSONAL DATA
  6. INTERNATIONAL TRANSFERS
  7. DATA SECURITY
  8. DATA RETENTION
  9. YOUR LEGAL RIGHTS
  10. GLOSSARY
  11. DESCRIPTION OF CATEGORIES OF PERSONAL DATA

IMPORTANT INFORMATION AND WHO WE ARE

The Go Holding Group Limited is the controller and is responsible for your personal data (collec-tively referred to as “we”, “us” or “our” in this policy).

We have appointed a data protection officer (DPO). If you have any questions about this privacy policy, please contact them using the details set out below.

Contact details

Our full details are:

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

We keep our privacy policy under regular review.

This version was last updated on 28/01/2020. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next start the App. The new policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Services.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Third party links

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or lia-bility for these policies or for any personal data that may be collected through these websites or services, such as Contact, Financial and Location Data. Please check these policies before you submit any personal data to these websites or use these services.

THE DATA WE COLLECT ABOUT YOU

We may collect, use, store and transfer different kinds of personal data about you as follows:

We explain these categories of data here.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered person-al data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can direct-ly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric da-ta). Nor do we collect any information about criminal convictions and offences.

HOW IS YOUR PERSONAL DATA COLLECTED?

We will collect and process the following data about you:

COOKIES

We use cookies to distinguish you from other users of the App, App Site, the distribution platform (Appstore) or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use the App or browse any of Our Sites and also allows us to im-prove the App and Our Sites.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:

Click here to find out more about the types of lawful basis that we will rely on to process your personal data.

We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

Purpose/activity Type of data Lawful basis for processing
To install the App and register you as a new App user Identity
Contact
Financial
Device
Your consent
To process in-App purchases and deliver Services including manag-ing payments and collecting money owed to us Identity
Contact
Financial
Transaction
Device
Marketing and Communications
Location
Your consent
Performance of a contract with you
Necessary for our legitimate inter-ests (to recover debts due to us)
To manage our relationship with you including notifying you of changes to the App or any Services Identity
Contact
Financial
Profile
Marketing and Communications
Your consent
Performance of a contract with you
Necessary for our legitimate inter-ests (to keep records updated and to analyse how customers use our products/ Services)
Necessary to comply with legal ob-ligations (to inform you of any changes to our terms and condi-tions)
To enable you to participate in a prize draw, competition or com-plete a survey Identity
Contact
Device
Profile
Marketing and Communications
Your consent
Performance of a contract with you
Necessary for our legitimate inter-ests (to analyse how customers use our products/Services and to de-velop them and grow our business)
To administer and protect our busi-ness and this App including trou-bleshooting, data analysis and sys-tem testing Identity
Contact
Device
Necessary for our legitimate inter-ests (for running our business, pro-vision of administration and IT ser-vices, network security)
To deliver content and advertise-ments to you
To make recommendations to you about goods or services which may interest you
To measure and analyse the effec-tiveness of the advertising we serve you
To monitor trends so we can im-prove the App
Identity
Contact
Device
Content
Profile
Usage
Marketing and Communications
Location
Consent
Necessary for our legitimate inter-ests (to develop our prod-ucts/Services and grow our busi-ness)

DISCLOSURES OF YOUR PERSONAL DATA

When you consent to providing us with your personal data, we will also ask you for your consent to share your personal data with the third parties set out below for the purposes set out in the ta-ble Purposes for which we will use your personal data:

INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

DATA SECURITY

All information you provide to us is stored on our secure servers. Any payment transactions car-ried out by us or our chosen third-party provider of payment processing services will be encrypt-ed using Secured Sockets Layer technology. Where we have given you (or where you have cho-sen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthor-ised way.

We will collect and store personal data on your Device using application data caches and browser web storage including HTML5 and other technology.

We will collect and store information on a secure cloud-based platform (AWS).

Certain Services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

DATA RETENTION

By law we have to keep basic information about our customers (including Contact, Identity, Fi-nancial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associ-ated with you) for research or statistical purposes, in which case we may use this information in-definitely without further notice to you.

In the event that you do not use the App for a period of 12 months then we will treat the account as expired and your personal data may be deleted.

YOUR LEGAL RIGHTS

Under certain circumstances you have the following rights under data protection laws in relation to your personal data.

Please click on the links below to find out more about these rights:

You also have the right to ask us not to continue to process your personal data for marketing pur-poses.

You can exercise any of these rights at any time by contacting us at hello@gowash.co.uk.

GLOSSARY

LAWFUL BASIS Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further in-formation about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

EXTERNAL THIRD PARTIES Service providers acting as processors based in the United Kingdom who provide IT and system administration services, payment processing services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, audi-tors and insurers based in the United Kingdom who provide consultancy, banking, legal, insur-ance and accounting services.

HM Revenue and Customs, regulators and other authorities acting as processors or joint control-lers based in the United Kingdom who require reporting of processing activities in certain cir-cumstances.

YOUR LEGAL RIGHTS

You have the right to:

  1. if you want us to establish the data’s accuracy;
  2. where our use of the data is unlawful but you do not want us to erase it;
  3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  4. you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

DESCRIPTION OF CATEGORIES OF PERSONAL DATA